FAQ

You can use mdx free of charge during the trial operation period(until May 10).
We will begin charging usage fees on May 11. For more details about usage fee, please visit; https://mdx.jp/guide/charge *Sorry, English page is under preparation.

 

For information on how to use mdx, please see the Guidance for Using mdx (for Users). If you have questions that are not answered by the FAQ, or further questions, please contact the mdx Help Desk.

You can start using mdx within about three business days after applying for a new project. However, it may take longer to review the use of mdx, depending on the requested amount of resources and the purpose of use. If mdx has no more resources, you may need to wait until the resources are available.

Unless otherwise stated, to use mdx, you need an account (GakuNin ID) with the Academic Access Management Federation in Japan. For details of GakuNin ID, please see the “Process for using mdx” page. For organizations such as private corporations that are not eligible to issue GakuNin ID, we will issue an mdx Original Account. Please apply for this account using the Application Form for mdx Original Account.

Unless otherwise stated, the system operates 24 hours a day, 365 days a year. Inquiries about maintenance and user support services can be answered from 9:00 to 17:00 on weekdays (excluding national holidays and days on which member organizations of   are closed). Please note that if the system is unavailable due to malfunction or other reasons outside the above service hours, the system may take some time to return to normal operation and users may not be informed that the system has been restored.

We will end the trial operation of mdx on May 10, 2023 and will begin charging usage fees on May 11.
For more details, please visit; 【mdx】Notice of the end of the mdx trial operation period. (~2023/5/10)

Please check the information on malfunction and maintenance provided on this site’s homepage. After starting to use mdx, you can check the information via the User Portal.

Please have a look at “Citing mdx” page.

Yes, we do. Please see the Guidance for Using mdx (for Users).
An FAQ is available on this page to answer any questions that you may have after starting using mdx.
* The Japanese version only, so far.